Disappointed

Since opening an account with Sportscene I've NEVER had a good experience. If it isn't the call centre taking up all my airtime and still not getting assisted. It's their whack service and lack of knowledge and keeping customers informed. Bought a phone and insured it then they deny me insurance on the phone when it gets ******. They don't send me any statements either... and the worst of all, my fiance and I doing shopping there and this particular shorts he wants does not have a barcode on and the guy has a nerve to tell us he can't sell it to us because of a damn tag not being on there? Must be kidding me! After almost an hour of the other guy(thank you) trying his best to actually get hold of that specific code for us, we are finally assisted. The shorts however, does not fit the way my fiance wanted it to, he goes back to exchange it today and they send him away because I'm the one who paid for it, so only I can exchange it. Really now? He has the slip. I ****** work crazy shifts and we do not live together! What happened to keeping the customers happy and trying your utmost best to satisfy our needs and giving us that WOW experience? Really? You guys suck! Unhappy client!