DIFFERENT INFORMATION GIVEN

<p>I made a laybye at sportscene a couple years back, 2011 if im not mistaken, so i was not able to take out my laybuy pecause of personal reasons, whe i went back to do another laybuy i was tol by a white gentleman who was the manager at the time that i ma not allowed to make another laybuy as i have a balance out standing, he said that they suffered a loss so it is my responsibility to pay so i can laybut again.</p> <p> </p> <p>this year i decisded to call the head office, and i was informed by one of the consultants that they need to cancel the laybuy and refund me, the two ladies from the head office told me that. when i contacted the store the manager told me that they cancell the balance to bring it back to a zero balance but no refund is due to me, i asked her how long this will take to be resolved, her response was she DONT KNOW it might take long.</p> <p> </p> <p>I am being given two different info by the same company, i need them to tell me what happened to my money and it is not my fault that the manager at the time did not have correct is for as to what to do, i was suppose to be refunded.</p>