Defective (****) products

<p>On the 31st of August I purchases Adidas white superstars... on the day I paid up the balance of the lay-by. Upon receiving the shoes the one shoe seemed old like someone wore it... long story cut short they replaced the one shoe that I had a problem with.</p> <p>What I don't understand is why was my box of shoes opened after the lay-by was concluded.</p> <p>Anyway today after wearing the shoes once... I decided to give them a wash using the sneaker lab premium shoe care that I bought at sportscene and what's shocking is the one shoe as a result - the label on the lip comes off and the word superstar on the side fades off and the white leather as well came off a bit leaving a greyish colour.</p> <p>I've attached some photos of the two shoes and what's puzzles me is why is this happening to only the one pair which I mentioned above that it was changed when I picked up the shoes.</p> <p>Is sportscene Hatfield ripping people off and selling **** shoes or what?!</p> <p>This is unacceptable and very bad for your image.</p> <p>I request that someone escalates this and communicates a way forward for me to get my full refund back or a new pair of shoes.</p> <p> </p> <p> </p> <p> </p> <p> </p>