DAMN PATHETIC CUSTOMER SERVICE

Online purchase made on the 25 August. 10 days later its still being processed so I call the helpline. On my second call to a female I was told the item at the warehouse is damaged and I'll be credited for the item in 5-10 working days. I call again to the helpline last week Saturday due to no feedback on the credit, only to be told the "Online Department" have left. I gave my story to her stating i required a callback Monday 21st September @14:00 from a Manager explaining why my credit was not done. Surprise Surprise... NO CALL. So today a MONTH after the puchase i call again and speak with Juanita who advised her system is offline but she will investigate and email feedback to me.... GUESS WHAT... AGAIN NOTHING. I expect a call on Monday at 11am from a senior manager explaining to me why im being charged interest on an item i do not have and why the service I've received as a loyal customer is SO DAMN PATHETIC.