Customer Service Received

Good day, Can you escalate my complain to the area manager of the Sportcene Store in Mafikeng Mall. I'm very disappointed with the service I have received at that store on Sunday 05 November 2017, as a loyal customer I love to shop online, big up to the tfg group for that, but reason for my visit to that store is because the item that I wanted was sold out online so I went to the store to see if they can't order (IBT) it from another store, if which the sales consultant did. A week later by Friday the 03 November 2017 I called the store to check if my item has arrived, I spoke to Tshepo and told me yes they have received it. To make a long complain short, I went to the store on Sunday the 05 November 2017 only to find out the consultant ordered the wrong item, I got charge more than the price what I saw online plus to my surprise plus IBT charges that was never explained to me before, and the consultant told me to drive to another store 60km away from Mafikeng. My question to you is isn't this one company TFG Traiding as Sportscene? My suggestion to you is train your consultants with regarding customer services. I'm very disappointed with the service i have received.