Customer service is the worst there is

Sportscene Midrand The boulders worst place to look for services. I bought a Nike Duck Boot that was slightly big and asked the store lady Khodani to help me order my shoe size on the 30th of April 2018. I have been going instore and making phone calls to her from time to time with no help. Anytime I went to the store she would tell me that she has ordered the shoe from greenacres cape town assisted by a lady called Angelique but the shoe hasnt arrived. She claimed that they use RTT for their posting services but RTT always delivers late they only make pick ups twice a week. I waited till the 22nd of May and I decided to call Angelieque personally only to be informed that the shoe was posted on the 2nd of May 2018 and I was given the RTT tracking number. I called RTT and they informed me that the shoe was delivered at Midlands Pietermaritzburg instead of Midrand The Boulders. I called back Angelique and she apologized as there could have been miscommunication between the 2 ladies. I went back to sportscene the boulders and Khodani informed me that the guy from RTT informed her that the shoe will be delivered in a weeks time little did she I had already called RTT and greenacres sportscene and I had discovered the shoe was delivered at a wrong store. After informing her all this she looked puzzled and asked for the RTT trackinh number from ME so that she could now call RTT to track the shoe. My question to her was if you were calling RTT as you claim how come you do not have a tracking number??? I have been using my money to go up and down making calls from store to store and everytime I go to the store she lies in my face. On the 21st of May 2018 I met Pertunia the store manager and she reassured me that they had been following up and RTT surely delays when it comes to deliveries but i shouldnt bother coming back to the store they would call me in a weeks time if they receive the shoe if not they have to refund me my money. She too was lying as it turned out between the 2 no one knew where the shoe was because no one had been following up. Khodani gave me a call on the 22nd of May 2018 @16:40 telling me that the shoe had been posted and the tracking number is W ********** . I called RTT 23 May 2018 @ 08.02 only to be told that tracking number doesnt exist. Now I do not know what to do i have paid so much money for a shoe i cannot wear even paid for postage for the shoe from Cape Town on the 30th April today is 23 May 2018 still no shoe and all I get are lies from the store. I have lodged a complaint with their customer service and a lady named Shakira helped me. I hope this will be resolved soon but I am very very disappointed as I have to fight tooth and nail to just get a shoe from Cape Town to Joburg. Please try other branches because Sportscene Midrand The Boulders branch clearly havent been trained enough and by the looks of if they just dont care.