Customer service

On Friday the 3rd December 2021 I was at a sportcene branch in Randburg Square When I entered the door as I couldn't identify the sanitizer, I accidentally passed and one of the female staff members shouted sanitize, I asked where it was and she rudely pointed it to me, she gave me a smug look, while sucking her teeth with attitude, As I went to sanitize that's when I felt as if my rights as a customer where violated by someone who felt was in a higher position of power. That's when I approached her and asked if this is the manner of approach you use toward paying customers, or it could have been because I was wearing my work uniform (McDonald's) that is why she belittled me, and assumed I wasn't worthy of affording the sportcene brand or products This is when she responded by saying should I apologize for asking to sanitize, when I tried to explain how rude she went about the whole situation and trying to show her my point of view as a paying customer, she then decided to raise her voice at me saying she doesn't see a point in me apologizing and even if she did it meant nothing to her, Me trying to calm the situation down coz at this point and time by standers could have been watching and I didn't want to tarnish the brand or company I work for kept quiet although something was boiling inside me coz I felt violated as a customer of my rights and it was hurting that it was done by someone who is in the same retail or customer service as I am in

I then asked the guy who was working if I could see the manager and he said she was the manager and couldn't confirm coz they do not have name tags on them, I further explained that the issue here was not about the sanitizer or me not wanting to sanitize, but the attitude in the look she gave me and the attitude I received when approaching her as a person in customer service,

When I went back to confirm if she was the Manger she said yes I am the manager and the is nothing you can do about it, even if I wrote an e mail or complain. It would land in her hands and she would delete it, so she blatenly wanted me to know that my efforts of laying a complain would land on deaf ears, as she was on her high horse I then decided I can't do my shopping here anyymore as I usually buy from sportcene in other branches and I'm quiet happy with the brands they have for my kids and the quality I get the, but in this case I felt defeated and demoralized as a woman, and sad enough it was done by another woman in power, or higher position, I couldn't do my christmas shopping as that was my only chance in that week, my day was ruined in actual fact my whole festive season was ruined by a woman I didn't know,I mean I spend my hard earned money to cloth my kids and make sure I give them the best of my abilities can afford but if sportcene does not accept money from people like me and other woman, in customer service, I am disgusted, to the core, by her actions and behavior, now I had to buy my kids clothes elsewhere because I didn't feel safe in that store, she even had the nerve to tell me that it's not like I was going to spend R5000 in the store on that day, question is how much dd she know I had in my purse, how much Did she know was on my bank card or how much credit I had on my TFG acc, is it because I'm a low class working black woman whose doing an honest living in society to be treated like this, Did I deserve this kind of treatment because I was wearing my uniform, is sportcene only for people with flashy life style and black cards, should I flash my car keys around to prove I can afford sportcene, or should I walk around with my bank statement to get the respect and customer service I deserve when I walk through those doors, we talk about GBV but it's woman terrorizing woman out ther hating on one another and for no good reason

If this is how sportcene trains a its employees on how to handle customers , who is your target makert, if it's the high class then sportcene should be regarded as a boutique not a retail store, the brand is and was tarnished by one person thinking her dad own s the store and thinks is prettier than thou, I won't rest until something is done about her and I won't stop shopping at that specific branch, I will use all sorts media possible until this complain land in the correct hands,

Who died and and made her the Queen of sneakers, she frustrated me to the core and spoilt my festive season with my kids, I'm disgusted by her and her attitude, if she is the Manger of that branch my question is how did she acquire such a position, with her level of thinking, her thinking capacity isn't that huge and is expected from such people, my question is :IS THIS HOW SPORTCENE TRAINS ITS EMPLOYEES TO TREAT CUSTOMERS, IS THIS WHAT YOUR BRAND AS KING OF SNEAKERS REPRESENT, ARE THESE THE PEOPLE YOU WANT AT THE FOREFRONT OF YOUR CUSTOMERS

regards Disgusted customer