Credit bureau

Good day

I once opened an account with sportscene while I was still a college student, and at some point I couldn't pay due to financial problems but last year 2021 I got a job and I started paying the account and im done paying but I'm still struggling to get a clearance letter from them because they say I must talk to the company they handed me to ( Vericred collection) and the company tells me to wait for 42 day to get a letter but time is not on my side because I'm struggling to get to work I need to buy a transport!

Regards Eddie Morake