Complaint Regarding Customer Service at Sportscene Tygervalley

I am extremely disappointed and upset about the way I was treated by a staff member in the fitting-room area at Sportscene Tygervalley. When I approached the fitting rooms, I stood there for several minutes without being assisted. The staff member was watching me, but did not initially explain that the fitting rooms were closed or that I needed to wait. She eventually approached me in a manner that I found intimidating and asked how many items I had. I answered her and proceeded accordingly.

I later returned to the fitting rooms because I needed to change sizes. The fitting rooms were still closed, and the staff member again addressed me in a manner that I experienced as unnecessarily rude and disrespectful. Before allowing me to enter for a second time, she questioned whether I had returned the previous items to the places where I had found them.

I understand that staff members have procedures they need to follow, and I have no problem complying with reasonable store policies. My concern is the way I was spoken to and treated. There was no courtesy, explanation or basic respect shown towards me. I was made to feel as though I was doing something wrong simply by trying to use the fitting rooms and exchange sizes.

I subsequently spoke to the floor supervisor, who handled my concern respectfully and apologised for my experience. I appreciate her professionalism. However, I still feel that the staff member involved should be held accountable for the way she treated me. What was particularly disappointing was that there was no apology, acknowledgement or indication from her that she understood how inappropriate her approach was.

As a paying customer, I expect to be treated with dignity and respect, regardless of who I am or how many items I am purchasing. Customers should not leave a store feeling humiliated or intimidated when they have done nothing wrong.

I would therefore like feedback from Sportscene management regarding how this matter will be addressed. I would also like to know what steps will be taken to ensure that customers are treated respectfully and professionally by staff in future.

I am still very upset about this experience, and I do not believe that simply receiving an apology from a supervisor should be the end of the matter. I would appreciate a proper response and reassurance that this complaint will be taken seriously.