Complaint

I purchased a Samsung J5 Prime from Sportscene on 20 June 2017, however my phone as developed a fault it was then taken back to the shop and they had it since 10 August 2018. Still have no update as to whats happening with my phone. As a cash customer who purchased a phone with good faith I did not expect it to break within a year. I now request either my money back as I no longer need the phone.