Complaint

Good day

I have a complaint, I purchased a sneaker at Sportscene and it's now damaged. I am so disappointed, it has been over 10 months this since the purchase has occurred. I went to the store on the 12th of February, unfortunately they said they can't help me because I don't have the slip with me but how can one keep a slip for a whole 10 months? that's impossible.

I trusted the store so much and i didn't get the responseni expected to receive. I have purchased so many shoes from Sportscene and this has never happened, I bought 4 sneakers same time and only this one sneaker is giving me a problem please give me a way forward. However, the Manager from that sportscene gave me an attitude which is an ********* and unprofessional behavior.

I would really appreciate if I could receive the help I need. Thank you so much.

Sincerely Ntombifuthi Mzizi