Cell phone repair

I purchased a brand new cell phone at Sportscene on 19 August 2019. On 1 May 2020 the phone starting giving software problems. I was advisef by repair centre that it was software related. About 3 to 4 weeks later I followed up with the store, howevet the phone had never left the store to be repaired as the lady omitted to inform the courier company to collect the phone. The phone was thereafter sent to MTN repair centre and within a week the phone was returned to me however the problem was not repaired and I experienced the same same problem. I returnef the phone to the store and was advised that the fault was with MTN and the phone was returned to them. The phone came back with the same problem. The phone was sent back and foryh on anotjer 2 occasions with the same problem. All in all on 4 occasions the phone was sent back to MTN as the issue had to be resolved by them according to Sportscene. The phone could also not be replaced as that authority to replace the phone had to come from MTN and they were not prepared to replace the phone. When taking the phone back for the FIFTH TIME I decided that as I bought and paid for the phone at Sportscene they should replace the phone and take the matter up with MTN as their customer was unhappy and inconvenienced. The matter was taken up with the head of high operations of the Foschini Group and he advised the store that the phone will not be replaced and must be returned to MTN for the FIFTH TIME TO BE REPAIRED AGAIN. I feel that the store has not put the interest and dissatisfaction of its customer first. Patiently waiting for the phone to be returned. Also while waiting for the management of the TFG to make a decision on replacing the phone it was delayed by approximately another week. There comment will be appreciated. Thanks Greg Kallend *** ***