Card Activation at TGF Confusuion

I went to Sportscene at Eastgate Mall to collect my card after applying online. During the card activation process, I was given some sneaker care products, which I was told were part of the activation and would be removed from my account after a month. Upon arriving home, I emailed Sportscene to inquire whether this was true and if the products added to my account were part of the activation process and would be removed from my card. I was told that this was not the case.

I called the Sportscene at East Rand Mall and was again told that the products should be removed from my account as they were part of the card activation process. I am now confused. It could be that the salespeople at Sportscene East Rand Mall **** and added items to my account without my knowledge, de*****ing me as I do not want these sneaker care products if I have to pay for them. Alternatively, the customer agent from TGF that dealt with my case may not know the correct procedure.

I want this issue resolved, and if the salespeople at Sportscene East Rand Mall ******* me into adding items to my account, I want to file an official complaint against them.