Canceled Online Purchase

Hi,

I bought sneakers online on the 31st of May 2020 for R1599.95 and today is the 15th of June 2020 & still yet to receive them. So I decided to cancel the entire order last week Thursday and get my money back by calling the call center. I realized that this has not been done as well because the order is still very much active online. It was very easy for them to take my money and now that I need it back I feel like i'm being made a fool and not taken seriously. I need to know what my options are to escalate this issue?

Kind Regards Mlungisi Mpanza