Can't open an account which I qualify for

Last year I app**** online to open a sportscene account after being notified I qualify to open one <br> <br> I did the application and was informed to collect my card at a sportscene store I unfortunately did not get round to it at the time <br> <br> Now ever since I have tried reapplying online and the site states that my id number has been used so clearly my original application is still on record on thier systems <br> <br> Today I went into sportscene pavilion to address this matter , the sales person contacted head office accounts with my id number and they said that I could not open the account as it had expired I was then told to go to a partner store to open the account . This is absolutely rediculous if my application had expired then why is it that my details are still siting on thier system and I can't reapply . Do you want the business or not sportscene the service is non existent