Cachier failed to give customer card back

On the 28/07/2018 around 12H50 I was paying at sportscene Johannesburg CBD, branch that was opened recently. The lady who was assisting me at the till is Zweli (that is what is written on the slip). I paid with my Markham card.

The lady was unprofessional because while she was helping me,she was busy having a nice chat with her colleague at the counter. I gave her my card to swipe & she gave me a slip that I have to sign & customer slip. I didn't realise until I see a miss call when I get at home from the same shop about my card.

Even the gentleman I called apologised for their mistake I'm still holding management of the store about conduct of their staff,because I don't know if they did it internationally to commit a ***** with my card/honest mistake because of poor customer s****s?

To make things worse,the promise to bring my card back,but that was an empty promise. Second mistake in one day for the same branch.

I would like foshini group to investigate this matter & check the last transaction from the card. My last transaction is R2815,90 around 12H50:47 on the 28/07/2018 & I would like to know what action is going to be taken against all the staff involved, because they might be working together to **** customer. This is concerning truly speaking.