1 reviews | Active since Dec 2016

26 Nov 2018, 18:57

Black Friday ****

I bought a pair of shoes on black Friday 23rd Nov. I checked my delivery online to find the order cancelled by tfg. I immediately called the call Centre and was advised they cancelled my order due to stock issues and technical errors in there system not picking up they no longer have stock. I requested a manager twice and was transfered to normal agents that did not care about customer experience. I want this item at the same price as advertised or I will take this matter further. This is poor customer service. You are in breach of contract as me buying this product was all in order. Honor you agreement and get me the product I want at the price I bought it at.

0
Replies (2)
Sportscene
Sportscene's reply27 Nov 2018, 14:44
Official
 We’re sorry to hear about this, we can imagine your frustration! We’ve passed your feedback on to the team who will be looking into this.  They will be in touch with you as soon as possible to assist.  Thanks, The Sportscene team 
's update10 Dec 2018, 17:36
Reviewer Update
No response