1 reviews | Active since Jun 2017
Bad Very Bad Service
<p>To whom it may concern,</p> <p>I enquired about opening and account by Sportscene on the 10th June 2017 and Tygervally Mall. I was told it would take up to 2 days to receive a message to say when i can collect the card. I sent my payslip and ID on the 13/06 to their accounts department as the message i received. I phoned numerous times last week to the Tygervally branch to ask how far my application was. I was told to wait until i receive my message which will be soon. The Thursday i phoned again and spoke to about 3 staff member at that branch to ask if they can enquire about my application as i am still waiting. On Friday i phoned again and the staff said they would phone me back, i am still waiting. On Saturday 17/06 i went to Cape Gate branch and enquired if they can follow up. My bank statement and ID was sent again and i was told i would receive a message that same day to collect my card and any Sportscene store. Guess what i still have not received an sms.</p> <p>Why is it such a mission to open an account at this store and why as a customer must i follow up and phone after the stores.</p> <p>Please can someone phone and let me know what to do next.</p> <p>Kind Regards,</p> <p>S.Khan</p>
Good day Shanaaz Khan
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
Good day Shanaaz Khan
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
Good Morning,
I spoke to the Manager Shaqil yesterday and he enquired about my application. He phoned me back and told me i had to send 3 months payslip , which i then did. I phoned him back again and he gave me the nubmer of their accounts department.
I phoned this morning and was told that they were waiting on my paper work. I have sent everything as requested from me and i am still waiting on my sms and was told that i would get it in 2 - 3 days time. Please note i have went in on the 10th June to open an account and today it is 20th June. With numerous calls from my side i am still nowhere. Their accounts department just phoned me back now again saying that my name is spelled with and "E" and not an "A" as per my ID and they cannot use my payslip. So i had to take off work now , go to the bank for a month statement and i just sent if off to them now.
This is absolute craziness for me as a customer to be sent from pillar to post.
Regards,
S.Khan
Good Morning,
I spoke to the Manager Shaqil yesterday and he enquired about my application. He phoned me back and told me i had to send 3 months payslip , which i then did. I phoned him back again and he gave me the nubmer of their accounts department.
I phoned this morning and was told that they were waiting on my paper work. I have sent everything as requested from me and i am still waiting on my sms and was told that i would get it in 2 - 3 days time. Please note i have went in on the 10th June to open an account and today it is 20th June. With numerous calls from my side i am still nowhere. Their accounts department just phoned me back now again saying that my name is spelled with and "E" and not an "A" as per my ID and they cannot use my payslip. So i had to take off work now , go to the bank for a month statement and i just sent if off to them now.
This is absolute craziness for me as a customer to be sent from pillar to post.
Regards,
S.Khan
Good day Shanaaz Khan
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sportscene team
Good day Shanaaz Khan
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Sportscene team
Good Morning,
Thank you after all the phone calls and speaking to different people i finally got my sms and went to fetch my card.
My question now is do you guys not give vouchers when opening an account because i was not told or given any.
Regards,
S.Khan
Good Morning,
Thank you after all the phone calls and speaking to different people i finally got my sms and went to fetch my card.
My question now is do you guys not give vouchers when opening an account because i was not told or given any.
Regards,
S.Khan
Good day Shanaaz Khan
We’re looking into this and will make sure that someone gets in touch as soon as possible.
Thanks,
The Sportscene team
Good day Shanaaz Khan
We’re looking into this and will make sure that someone gets in touch as soon as possible.
Thanks,
The Sportscene team