Bad Service - Sportscene N1 City

<p>This is now the umpteenth time that I have complained about a store within TFG and although I absolutely despise complaining, I absolutely despise bad service as well.</p> <p>Today when visiting the Sportscene shop at N1 City to make part payment of my account, my mother was rudely 'assisted' by the lady at the till named Whitney. On giving the money to Whitney, she rudely and sarcastically asked my mother: 'do you know this account is overdue?' She proceeded to tell my mother by how much the account is 'overdue' with, but my mother interrupted her, as Whitney was speaking very loudly whilst other customers were also in the surrounds.</p> <p>My mom told her that I gave money weekly for payment to be made and also then paid a larger amount at month end (which would usually be even more than what is owed). I therefore have the following questions:<br />1. Could someone please check whether my account is in fact overdue/in arrears, as I monitor payments quite closely and advise?<br />2. If the account is in arrears, is the staff adequately trained to handle customers in a better manner than what Whitney handled my mother?<br />3. If my account is in fact not overdue, I do not receive any rewards (besides if you actually purchase an item), and therefore the least I would expect is for better service.</p> <p>I never receive a thank you that I pay even more than what is owed, but instead this pathetic service!</p> <p>I am at this point in time outraged at the handling of my mother. It is really disappointing to think that loyal customers are being treated like this!</p> <p>Yours sincerely <br />Cindy Arendse </p>