Bad Service - no response to enquiry

On the 15 October 2015, I sent an enquiry to the TFG Customer Service email address re takkies I wanted to buy my son at Sportscene. The next day I received a reply email stating that they have sent my request through to their sports division and I was quite impressed that I received such a quick reply. The weekend came and I thought that weekends are a bit busy at the various branches so I would follow up the Monday, which I did. It is now the 20 October (almost one week after my request) and no feedback whatsoever. I am really disappointed in this bad service I feel I am getting from the Foschini Group (Sportscene). It is expected of customers to pay their accounts on time every month (and yes it is ultimately our duty) but then why can good service not be given as well? The reference number I was given for this enquiry was: ***B2<br> Liezl Frosler of the sports division assisted me by requesting that Setshaba Mmusi and Angelique Veldsman get back to me, but nothing. If the takkie is out of stock, then fine, but some sort of feedback would have been appreciated