BAD SERVICE FROM SPORTSCENE MALL@EMBA

Bad service I received at sportscene at Mall@emba from a guy called Xolani. on the 20th of May I went to pay for my account the guy asked if I was paying cash or swiping and I said I will swipe I don't know what or how he processed then he said he made a mistake and pressed Cash instead of swiping then I said I don't have cash hence I said I will swipe, then he said I need to go with him to the atm to withdraw the money Then I said I cant I am on lunch so I wont be able to go now since I have other things to do on my lunch. He took my ID card and said he will come at my workplace to come and fetch the money, I waited and waited he never came ,the following day I was passing by he called and shouted my name and harassed me and asked me about the money and i said to him you are the one who said you will come at my workplace. What a bad service I got from this guy clearly he doesn't know anything about customer service, what about my ID that he took on the 20th of May now we are on the 1st of June still he hasn't showed up yet. Can sportscene mall at Embalenhle explain to me me where is it written to hold customer's particular's for their own stupid mistake and now I should withdraw money and pay and I get Charged more bank charges for someone's mistake .I am so frustrated!!!!!!!!!!!!!!!!!!!!! I need answers