bad service

CS-506487 .. good morning i'm a very unhappy customer i place an order online, my order went through successfully money was deducted from my account , boooom when i log on your website trying to trace my order my order have been cancelled , no one called me or even sent an email or even am sms at least , my understanding is that when you order anything online it provides all the information about the products if there are still sizes available or not , this is a huge inconvenience for me because i could have bought it somewhere else now the sales are finished from other stores , worse my order is cancelled mean while you still have the same takkies with the higher price yet i'm being told that it is sold out this is unacceptable someone must make sure that i get my pair of takkies we have an even that i'm going to with my kids i bought both my girls two pairs of the similar takkies at clear water sportscene on friday since i couldnt get a size i went online for mine i can even take the pictures of my daughters one and forward them to you someone must make sure that i get my pair because i would have bought them somewhere else. - my contact details are ***