Bad service and worse experience from Sportscene Clearwater

Sat i bought 2 redbat jeans for my partner at Sportscene clearwater, we were told that non ripped jean is on sale but when we reached the counter we were told that the non ripped jean that we selected is not sale, when we reached home my partner tried to fit the jean but it tore/ripped by the back pocket, went to the store again on sunday for assistance but were told that since the parcel left the store in good condition its only Neo that can help but will only be available on monday, no call on Monday then yesterday my partner called in and spoke to Gundan (not sure of the spelling) but to this day no assistance