Bad service

I ordered online on the 29th November 2019 for black Friday, on the first I received an email that one of the items I ordered has been canceled and I will receive the refund for the item.. 2days later I received an sms with an apology voucher of R250 which was a great gesture but I deleted the message by mistake, I decided to call the call center on the 12th December 2019 to check on the status of my order and ask for the voucher to be resent, that's when the call center agent told me that both my items have been canceled, that shocked me because what if I did not call I was gonna keep waiting invain. Still today 14th December 2019 I have not received my refund and the apology voucher..