bad service

I walk into mimosa running for my life to get a mere cap. I buy sneakers cash at this store. Its 17:52 and the gates are closed workers laughing and enjoying themselves. I speak to eugen who tells me their trading hours is 9 to 6pm. I tell him i need a cap mind you im leaving bloem the night going to a place where i can buy a cap. I ask him if its ok to lay a complaint he looks back at the counter and says yes I may. I work with customers all day, I have never ever experienced such bad service. A sale is gone for your outlet im left without a cap attending an event this also means a Pos is also gone for you guys. Thats the problem with our retail guys they put colour first. Now I need a call from the store manager, I demand a full apology and a cap from Everyone in that store not a useless manager from that store and a damn cap just for that nonseNse