Bad Service

Hi there

Yesterday I went to your Parow Centre store to go cancel a laybye as I was gonna purchase the items on my mom's account. We arrived at the store just after 9 and the store was quiet, we were told that the till that I wanted to do the refund at didn't have any money in it at that moment and was asked to come back we then said ok well come back after some time. We went back at around 11 and was told that the store still didnt take any money for the day, I then spoke to either the store manager or supervisor she wasn't very helpful. because it seemed like she wanted us to come back on another day to do the refund which I couldn't do as I work and live a distance from the centre. I then asked her how do you do refunds if other cusstomers also have the same scenario and want to refund and item which they paid cash, I was then rudely told that some customers come back again. We needed up spending close to 45 minutes in the store because they only had 300rand in the till for the morning. the way this was handled was very unprofessional and also was an inconvenience to me. How do you send your customer away without knowing that you have done your job correctly?

No etiquette? No customer service