1 reviews | Active since Jul 2017
bad service
<p>it was just after 4pm on the 25/07/17 at centurion mall when me and my boys were busy with shopping ,i then decided to buy them sneakers at sports scene,when we got there i allowed my boys to choose was they like,they came back to me with two sneakers that did not have prices,there was no one at the time to assist us,i then asked them to take them to the tills and get the prices,15 minutes later a guy passed by and told me that he will come and assist wich he did,my son then saw addidas sneaker that he liked,choose the size that fits him wich is size 7 but can not get the other one,then i asked the guy that was assisting and his name is Keke to check the other sneaker,he told that we can check our self wich i bealive that is bad service,i then asked him to check for us and he did,after checking he told me that he can not find the other sneaker,so we have 1 sneaker with no patner,i asked him to check at the back and he refused as he told me that he is sure that it is not there,so the option i was given by him was to buy sneakers with different sizes wich again did not make sence,he told me there is nothing that he can do,took those sneakers and left us,i called him again and asked if he can check other branches if he can find them.as a sales person he was supposed to check and make sure that i as a customer get want i want but he could'nt care less,i'm really not a happy customer and i'm sure that Keke needs custoer service training and be trained on the bad attitude that he has,i know that sales peaople hide sneakers so that they can buy them at a later stage but why even put them in the front ?</p>
Good day thembeka Undi
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
Good day thembeka Undi
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sportscene team
