Bad online shopping experience

I was very impressed with Sportscene 's sale, and bought 2 items online, i then received a mail to say the order was cancelled due to damage or no stock, i phoned TFG online support and asked them when i can accept my payment back as the items was for my son for there interschools big brag... the lady wich i cant remember her name said it would take 5-10 working days, and i said ok,but than i wondered how di they know my account number as it was a eft, i then called them back today ( 8days later ) to make sure and the lady was very helpful and asked if i send my bankstatement yet? I told her no as no one asked me for that, not even on a email or a phone call,she assist me with the email add,etc. We stay far from shops,etc and i really thought this was something great as your shipping fee is also cheap,but your customer service is pathetic.