1 reviews | Active since Jan 2017
Bad managment service from Total sports cape gate
<p>Good day</p> <p>im not someone to ever complain but i need to grab the attention of total sports store in cape gate, as their managment that they hired to run the shop is the most unprosfesional, un mannered and un s****ed in various ways as personell that totally discusted me in this festive season.</p> <p>I was browsing the store for a pair of takkies, and i found a pair of puma trainers, at the bottom showed a price of 1499.00.</p> <p>i decided to buy the shoes, and i have a account for over 8 years now, but decided to buy the shoes cash.</p> <p>iended up standing at the til point 5-15 minutes as their is only one person the other guy by the next til point was on a mobile call, looked like a personal call.</p> <p>While waiting in the line for the sales consultant to finish up, my friend that accompanied me, said : "bro as the guy by the next till to help" and the guy just not bothered walked away from the till when he heard that. (me not knowing he is the manager of the store)</p> <p>Anyway once i eventually got helped the sales consultant swiped the takkies and advised me the takkies is 1799.00, i told her sorry but its 1499.00 as per your price on the rack, she said no its swipes 1799.00, i said no, she then called the manager shiraaz isaacs or shinaaz iscaas something like that, i told him the tage on the rack says so much, he says no the prices is normally inside the shoes, i took one shoe out and told him there is no prices and showed him, and showed him the prices they advertising the shoe for is 1499.00, he blunt told me a lam story in a arrogant way and tried to bull**** me with i must look properly how can i expect those shoes to cost that, at the end of a verbal battle as to who is right and who is wrong (which he saw he didnt have any leg to stand on after false advertising he blunt said he refuses to sell the shoes to me and i can go.</p> <p>So due to the manager of the store of total sport cape gate, the TFG group lost R1499 due to him not knowing how to handle a situation better or knowing how to come til a common agreement with a customer.</p> <p> </p> <p>well done Total sports and to the TFG group.</p>
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sports ops team
We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.
Thanks,
The Sports ops team
Sorry but I don't want to hear from manager of that store!!he was the problem.
I would prefer a area manager or regionalanager to get involved to handle this as this is a management problem.
And please do not augur coat this.
Sorry but I don't want to hear from manager of that store!!he was the problem.
I would prefer a area manager or regionalanager to get involved to handle this as this is a management problem.
And please do not augur coat this.
Hi,
By manager, it will be the area manager and regional manager of the store
The Sports ops team
Hi,
By manager, it will be the area manager and regional manager of the store
The Sports ops team
Good day
Thank you I will wait for a solution and how you will convince me to ever purchase from the TFG group after this incident.
Very unhappy ex customer
Good day
Thank you I will wait for a solution and how you will convince me to ever purchase from the TFG group after this incident.
Very unhappy ex customer
I forward the complaint logged on our reputation management report to the area manager and regional manager to investigate this and provide the necessary feedback to you directly
The sports ops team
I forward the complaint logged on our reputation management report to the area manager and regional manager to investigate this and provide the necessary feedback to you directly
The sports ops team
Good day
So after a week of back and forth. I'm stil unsatisfied and Even more furious with the SENIOR MANAGEMENT NOW.
As you all can read in my previous post, I was requested branch or regional manager to contact me,which firstly didnt happen. They how ever let another store manager of the canal walk store contact me. Why him I don't know,he claims he is mid lever managment representative senior managment.
They gentleman called trying to sort out the problem and I could see he was tryn but had to revert back and forth back and forth,he eventually asked me sir what can we do to fix it,I said for me to be fully satisfied would be to offer me a complimentary pair of takkies and a apology from the store manager,which he instead kept on coming back saying I can Give u a discount of so much,them again back saying I can Give u another discount on this price......
Really sorry for my language now, but Does customers mean absolutely fiscal to the TFG GROUP u want to silence them with a hundred off here and hundred off there!!!
So this is why I requested this complimentary.to s're how much the customers mean to them,they would rather loose the cash sale of 1500, and lose the account customer and after falsely advertising pricing on there racks and being rude to a customer by bluntly refusing to sell the takkies!!!!!
Still from senior management bluntly not care to take a knock and satisfying the customer because they just don't give too flying ****s,cos they think there is always customers that will accept this treatment!! Well done again tag group and the.senior managment for the *** treatment and customer service you shown.. You guys should rather sell **** for a living.
Ps:stil awaiting call back from your managment 4days.later. if thats ever going to happen.
Disgusted cuatomer
Good day
So after a week of back and forth. I'm stil unsatisfied and Even more furious with the SENIOR MANAGEMENT NOW.
As you all can read in my previous post, I was requested branch or regional manager to contact me,which firstly didnt happen. They how ever let another store manager of the canal walk store contact me. Why him I don't know,he claims he is mid lever managment representative senior managment.
They gentleman called trying to sort out the problem and I could see he was tryn but had to revert back and forth back and forth,he eventually asked me sir what can we do to fix it,I said for me to be fully satisfied would be to offer me a complimentary pair of takkies and a apology from the store manager,which he instead kept on coming back saying I can Give u a discount of so much,them again back saying I can Give u another discount on this price......
Really sorry for my language now, but Does customers mean absolutely fiscal to the TFG GROUP u want to silence them with a hundred off here and hundred off there!!!
So this is why I requested this complimentary.to s're how much the customers mean to them,they would rather loose the cash sale of 1500, and lose the account customer and after falsely advertising pricing on there racks and being rude to a customer by bluntly refusing to sell the takkies!!!!!
Still from senior management bluntly not care to take a knock and satisfying the customer because they just don't give too flying ****s,cos they think there is always customers that will accept this treatment!! Well done again tag group and the.senior managment for the *** treatment and customer service you shown.. You guys should rather sell **** for a living.
Ps:stil awaiting call back from your managment 4days.later. if thats ever going to happen.
Disgusted cuatomer
Good day
So after a week of back and forth. I'm stil unsatisfied and Even more furious with the SENIOR MANAGEMENT NOW.
As you all can read in my previous post, I was requested branch or regional manager to contact me,which firstly didnt happen. They how ever let another store manager of the canal walk store contact me. Why him I don't know,he claims he is mid lever managment representative senior managment.
They gentleman called trying to sort out the problem and I could see he was tryn but had to revert back and forth back and forth,he eventually asked me sir what can we do to fix it,I said for me to be fully satisfied would be to offer me a complimentary pair of takkies and a apology from the store manager,which he instead kept on coming back saying I can Give u a discount of so much,them again back saying I can Give u another discount on this price......
Really sorry for my language now, but Does customers mean absolutely fiscal to the TFG GROUP u want to silence them with a hundred off here and hundred off there!!!
So this is why I requested this complimentary.to s're how much the customers mean to them,they would rather loose the cash sale of 1500, and lose the account customer and after falsely advertising pricing on there racks and being rude to a customer by bluntly refusing to sell the takkies!!!!!
Still from senior management bluntly not care to take a knock and satisfying the customer because they just don't give too flying ****s,cos they think there is always customers that will accept this treatment!! Well done again tag group and the.senior managment for the *** treatment and customer service you shown.. You guys should rather sell **** for a living.
Ps:stil awaiting call back from your managment 4days.later. if thats ever going to happen.
Disgusted cuatomer
Good day
So after a week of back and forth. I'm stil unsatisfied and Even more furious with the SENIOR MANAGEMENT NOW.
As you all can read in my previous post, I was requested branch or regional manager to contact me,which firstly didnt happen. They how ever let another store manager of the canal walk store contact me. Why him I don't know,he claims he is mid lever managment representative senior managment.
They gentleman called trying to sort out the problem and I could see he was tryn but had to revert back and forth back and forth,he eventually asked me sir what can we do to fix it,I said for me to be fully satisfied would be to offer me a complimentary pair of takkies and a apology from the store manager,which he instead kept on coming back saying I can Give u a discount of so much,them again back saying I can Give u another discount on this price......
Really sorry for my language now, but Does customers mean absolutely fiscal to the TFG GROUP u want to silence them with a hundred off here and hundred off there!!!
So this is why I requested this complimentary.to s're how much the customers mean to them,they would rather loose the cash sale of 1500, and lose the account customer and after falsely advertising pricing on there racks and being rude to a customer by bluntly refusing to sell the takkies!!!!!
Still from senior management bluntly not care to take a knock and satisfying the customer because they just don't give too flying ****s,cos they think there is always customers that will accept this treatment!! Well done again tag group and the.senior managment for the *** treatment and customer service you shown.. You guys should rather sell **** for a living.
Ps:stil awaiting call back from your managment 4days.later. if thats ever going to happen.
Disgusted cuatomer
Good day thurston walbrugh
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Totalsports team
Good day thurston walbrugh
We’re looking into this and will make sure that someone gets in touch as soon as possible. We apologise for the wait, and we’ll make sure this doesn’t happen again.
Thanks,
The Totalsports team
Good day
Well I dont see why you want someone to contact me,as. Clearly your company is not interested in maintaining customers,as clearly your senior management has proven in this situation.
Good day
Well I dont see why you want someone to contact me,as. Clearly your company is not interested in maintaining customers,as clearly your senior management has proven in this situation.
So I would like to conclude to everyone what was the end result of the tfg group senior management and management staff decision for rectifying their EXTREMELY POOR CUSTOMER SERVICE AND FALSE ADVERTISING OF TAKKIES PRICING on their shelves on the rack.
I eventually got a call from the regional manager yesterday after numerious posts as you can see.
And to my dissatisfaction once again. The regional manager (to cut a.long story short) just said listen this is what discount we prepared to give you and if you don't like it she will just retract it and that's that. Story over and she is.done talking. Basically in laimense terms this is what we want to give u,if you dont like it ****** you then.
So thats what the tfg regional management thinks of customers when they in the wrong..they are not to do the.extreme to keep a.loyal and timeuos paying customer satisfied.
I do wish everyone becomes aware of how they operate and their attitude,and decides to use alternative options when purschasing goods,cos today my happening was small,what happens when its big??
So please people beware this is the hole reason why I done this exercise to test the measures of. Customer service.
Ps please not I wil be posting my happenings on the tfg facebook for the rest of consumers to be warned.
Totally disgusted ex CUSTOMER.
So I would like to conclude to everyone what was the end result of the tfg group senior management and management staff decision for rectifying their EXTREMELY POOR CUSTOMER SERVICE AND FALSE ADVERTISING OF TAKKIES PRICING on their shelves on the rack.
I eventually got a call from the regional manager yesterday after numerious posts as you can see.
And to my dissatisfaction once again. The regional manager (to cut a.long story short) just said listen this is what discount we prepared to give you and if you don't like it she will just retract it and that's that. Story over and she is.done talking. Basically in laimense terms this is what we want to give u,if you dont like it ****** you then.
So thats what the tfg regional management thinks of customers when they in the wrong..they are not to do the.extreme to keep a.loyal and timeuos paying customer satisfied.
I do wish everyone becomes aware of how they operate and their attitude,and decides to use alternative options when purschasing goods,cos today my happening was small,what happens when its big??
So please people beware this is the hole reason why I done this exercise to test the measures of. Customer service.
Ps please not I wil be posting my happenings on the tfg facebook for the rest of consumers to be warned.
Totally disgusted ex CUSTOMER.