Bad Experience from Sportscene

Hi

I would like to express my feelings with the Experience I had at Sportscene Dobsonville Mall,

I recently had a disappointing experience at Sportscene on Saturday morning that I feel compelled to share. As a loyal customer, I was deeply dissatisfied with the service provided, particularly by a staff member named Alton. From the moment I entered the store, it was evident that customer service was not a priority. Alton, in particular, seemed uninterested in assisting me and displayed a lack of professionalism that is far below the standards I would expect from a reputable brand. When I asked for help with returning a show that I got as a gift, His lack of enthusiasm and unwillingness to engage with me made my shopping experience frustrating. In addition, when I inquired about store policies he did not know, Alton appeared unknowledgeable and gave vague, unhelpful answers. I left the store feeling unappreciated and disappointed, as I’ve come to expect a higher level of service from Sportscene which I ended up calling the Regional Manager who assist and advised them to give me a gift card which was something I wanted from head go and one staff member Palesa advised Alton to do it and how do it , but he refused.

I hope this feedback is taken seriously, as excellent customer service is essential to maintaining customer loyalty, and in this instance, it was sorely lacking.