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Enrico T

1 reviews | Active since Aug 2017

08 Apr 2019, 10:45

Bad Experience and No Cameras in-store

Hi I would like to bring to your attention what happened yesterday at your canal walk store myself and my wife was doing shopping in the store then stood in the line then a couple just bust in front of us ... and I asked him about this and he started to attack me and hit me with stuff from your front desk... Mauricio saw everything that happened....and your staff didn't know where the panic button was and didn't press it and no sercurity in that store this happened about past 17.00 ....and because your store didn't have cameras I don't have a case and my wife is traumatized by this Experience at that store.... Manager was no help what so ever .... and your staff looked at me but didn't do anything about it.....I'm going to take this further...this is unacceptable not to have cameras. ********** Enrico

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Replies (3)
Sportscene
Sportscene's reply08 Apr 2019, 13:04
Official
 We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.   Thanks, The Sportscene team 
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Enrico T's update09 Apr 2019, 12:02
Reviewer Update
Hi it's been 24 hours since I reported this and I have not even had a call to apologise yet wow .....I'm Going to close my account with Sports Scene ..... Disgusting Service
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Enrico T's update09 Apr 2019, 13:19
Reviewer Update
Wow the guy that attacked me in the store wasn't even a account holder with your company he paid cash....Good to see Sports Scene true colors and how you treat customers.