BAD CUSTOMER SERVICE

I'M A VERY UPSET CUSTOMER WITH HOW THINGS IS BEING DONE AT THIS STORE .PLACED A ORDER FOR A TAKKIE TO BE IBT FROM ANOTHER STORE 3 WEEEKS AGO NO FORM OF COMUNICATION FROM STAFF WENT INTO STORE FOR 3 TIMES HELP BY DIFFERENT STAFF WHO WAS OF NO HELP .NOT EVEN LOOKING AT THE IBT BOOK TO TRACE ORDER OR TRYING TO ASSIST TO SORT OUT THE ISUE .VERY BAD CUSTOMER SERVICE MAKES YOU FEEL AS IF YOU ARE A PAIN COMING THERE. WHY IS THERE A IBT BOOKS WITH CUSTOMERS CONTACT DETAILS BUT NO FOLLOW UP PROCUDER IS BEING FOLLOWED BY STAFF OR MANAGEMENT .