BAD CUSTOMER SERVICE

I opened an account online and it was approved that very same day and I was told to go to da nearest sport scene to collect my card and I did just that. The only thing they needed from me was my ID book, that very same day I purchased for R369 and when I came back after a week to purchase again I was told that my account is blocked because I didn't bring my proof of income and my ID copy, well I took those documents and went to the store in Sport scene Newcastle and they e-mailed it to you guys after that I had to speak to one of your agent and I stayed on the line for an without any help. I then went to fashion express Westgate mall and they sent my documents again and I stayed on the line for 3hours without any help from you guys because your so called agents kept on hanging up if not, they will just transfer my call from 1 agent to another. I ended up leaving the store without being helped and I was told that they want to use their phone meaning they were tired of assisting me.BAD CUSTOMER SERVICE!! till today my account is still blocked. I've begged enough for you guys to unblock my account and today I'm going to pay the balance and close this account. I looked like a fool.