Bad Customer Service

On the 31st March 2018 I visited the Sportscene Store in Malmesbury to look for a white Nike Air Force 1 low white sneaker. The Store agent informed me that they don’t have stock. I request her to look at other stores for a size 5 and 4.She phoned the Cape Gate store to request that they send the size 5 to Malmesbury. She promises that she will still look for the size 4 and come back to me in this regard. She took my phone nr.On the 3rd April I visited the store because she never phoned me back as promised. She informed me that she couldn’t get a size 4 but strange I check on the website and see that Tygervalley had a size 4 in stock. My problem is that she doesn’t give feedback as promised. On the 5th April I received a call from the store agent who informed me that she have bad news that Cape Gate sold the size 5 and didn’t send it as promised. I expressed my dissatisfaction and insist that she must take the matter up with her Manager. She informed me that she will indeed take it up with her Manager and promise to call me back within half an hour. She never called back. On the 12th April I again visited the store to enquire about the sneakers. I was then assisted by another store agent who I assume is the Manager who informed me that they manage to get a size 5 in the Free State. I asked her about the size 4.She then informed me that a new store will be opening Phillipi she will contact her Manager to ask if they can get a size 4 from that store but she will come back to me. She didn’t phone me.On Monday 15 April I visited the store to express my dissatisfaction on how my request was handled. As a loyal Foschini Group customer for more than 20 years with an account who is always up to date I don’t expect such customer services. It seems to me that customers are group important and less important.Sportscene really need to look into training their staff in that store in customer services. They have a tendency of ignoring customer’s requests. I didn’t ask them for a favour I asked for a service that is available to customers.