Bad Customer Service

<p>Firstly, I called various numbers to get to sportscene canal walk's number. Even went as far as calling Canal Walk information desk for a number but still couldn't get through to them. I eventually called Archive, there neighbouring store to ask if I'm able to collect my card with a certified copy of my ID as my ID is not with me. The guy over the phone at archive said yes I can. I eventually took a walk to the mall and went to sportscene, they gave me a whole story of there manager says its not allowed etc. I said I would go to archive because they said I can. Before I got to Archive, I was already told that Sportscene had called archive and told them that they not allowed to give it. I asked the archive guy why he told me that it was possible for me to get it if now I cant. He came up with stuff like he thought maybe my ID was lost etc, firstly not my problem he shouldve asked me over the phone before I took a walk to the store. They just wasted my time and I'm so annoyed because if they told me from the get go that it wasnt allowed, I wasnt gonna go the mall etc.</p> <p> </p>