BAD CUSTOMER SERVICE

<p>On the 18th of September I purchased a pair of kids Nike Air Max in a size 1 Canal Walk branch although I requested a size 2.</p> <p>The salesassistant advised me to take the size 1 and then just exchange it for the size 2 when it arrives at their store since he has requested a size 2 from their Tygervally/ N1 City Branch. </p> <p>On Friday 23 September I went back to canal walk because I was told it would take 2-3 days for the shoes to arrive. Nobody has contacted me from the store so I decided to go to the store. I was told that the shoes has not arrived but they'll contact me if it does.</p> <p>This morning (27 Sep 2016) I called the customer service helpline ********** 576, spoke to 4 call centre agents before I finally got through to Gillbert who'm I lodged my complaint with. Gillbert told me that they'll get back to me within 48h in other words I must wait another 2 days for my matter to be resolved. </p> <p>After lodging my complaint with Gillbert I phoned N1 City branch since (Canal Walk branch' phone has been engaged the whole day), spoke to Hershill who took all my details after telling him my story and he promised to get back to me within a few minutes. After an hour I called Hershill (N1 City branch) but the phone keeps ringing. Seems like they ignoring my call.</p> <p>I have bought 3 pairs of sneakers-Nike Air Max & 2 pairs of Adiddas flux, paid cash for it and this is the service I've been getting. It surely was my last time purchasing anything from Sportscene.</p> <p>If I have to go back to canal walk, I'll demand a full refund of all 3 pairs of sneakers or else I'll take the matter further.</p>