BAD CUSTOMER EXPIRIENCE EVER!

I am so ****sd off with TFG they have the worst customer service team I have ever come across my account has been closed and paid up in Nov 2018 already but it is still reflecting as open by the bureau, I've been calling them since 2018 to fix this, every time a consultant says they going to put it through to Mars/ ITC and put me on hold for almost 30minutes , wow they're disgusting with their customer service and every time I call in the next agent tells me the same story or also put me on hold for 30min which means the previous person I spoke to didn't do as they said they would!!! I am so sick and tired of this I want this account to reflect as closed I don't ever want to deal with TFG again worst company and customer service I have ever experienced.