Bad attitude

I just visited the Sportscene store at N1 City mall in Goodwood and I am still in shock...

Never ever have I expected the service I just got...I had to exchange an item which i bought on Saturday 19/12 as it was too small for my son...Entered the spoke and a very polite young man assisted me and then I made my way to the cashier...

I aprroached the woman named Roudeen and she ddnt even acknowlege me,I told her im exchanging,she took the bag from me dd the refund and just put the slip in front of me still having the attitude not saying a word.I filled in the slip gave it back and just heard a "thud" (very loudly)as she put the bag down on the counter for mebto take...I still stood there for another few seconds waiting for something like a thank you or something but she just blatantly ignored me and went about her business...

I am aware that the stores are quite busy as it is "silly season" and people are tired as I am in sales/retail myself but that certainly does not excuse the very bad service