!@#$%^&*

Good day, I have been trying to get through to someone who can assist me with a payment I made using the online app. The payment went to an old account i had before that is currently closed. The payment was done on the 25th July 2019. Since then (25th July 2019) i have been trying to get through to someone to assist me to have the payment reallocated to my active account. without any luck. I have been through to the customer care department then was informed that the bank matching department is the department i should speak to. It took me about 3 days to get through to bank matching ( no one answers calls) Anyway, i was successfully transferred to bank matching, only to be told that I have to go back to customer service. To date i have still not been helped. I don't know where i am with my query. I am refusing to pay for the interest on the account because of this! Where is my payment???? Why cant anyone help me ? Can this be resolved please. I think ive been pretty patient enough. Im really gonna take things further if i dont get answers soon. Thanks, Candice