Appalling Customer Service

In September 2018, I went to Sports Scene Maponya Mall asking for an application for a secondary card and was I advised I can locate it online. I went online and couldn’t find it then called their call centre and was advised I can be assisted at the store as they should have the application. I then went back to the same store and told them what I had been informed by their call centre and they surprisingly found the application which I took home and completed alongside the secondary card holder with his signature. I went back to the store a week later and was told I need to wait for an sms confirmation. I waited patiently and fast forward a month later, I called again asking for status of my application and to my surprise, I was told that there is no application and that they will call the store and inquire on my behalf. The store called me asking who I gave the application to as they can’t find it and that they’ll need to wait for the store manager to confirm before they can give me feedback. 8 months later and I am still waiting for that phone call. Is this the type of service TFG offers its customers as it is appalling to say the least!