Appalled at the service I received from Sportscene Lock Logan on two occasions.

Utterly disappointed with the service I got from this particular store.I ordered a jacket from this store to be delivered to Westgate Sportscene.The sales lady acted like she knew what she was doing.I called them a week later and she said to me that it will be delivered soon and she will call me back after she confirms that the jacket had left.A few days went by and no call from her.When I called to speak to her,they said she was busy.I left messages for her but she didn't return my calls.I was always very polite to her and I always thanked her.Finally after 2 weeks I got in contact with the store manager and he apologised and sorted the delivery out.But 3 weeks to get a jacket is ridiculous and the attitude of that particular staff member is frustrating. That was one incident. Two weeks ago,I called the store to find out if they still have the same jacket that I bought.I spoke to the same saleslady. She said she will get it from another store and send to me.I asked her to please ask the store manager to call me as I initially wanted to talk to him about ordering another jacket for me but unfortunately the same thing happened. She said no problem I will call you back in a few minutes once delivery is finalised. It's been 2 weeks and no call from her or the store manager. I, being a loyal and frequent customer of this well known group, am utterly disgusted by the service and attitude of this staff member. I was treated as if I wanted something for free.I am going to disgrace this store in every way I can if this problem is not sorted out.I am so stressed and frustrated because this was a gift to someone special and I had promised it to them.If this is how a store is run, then you should definitely have it closed down. Having loud music and loud staff in the store is more irritating than anything. The amount of phone calls I made to this store on both occasions was too much which I would never be compensated for. I am sick and tired of apologies. This staff member must be fired for having no urgency or courtesy especially since I am all the way in Johannesburg. Disgusted, disgusted, disgusted!!!!!