Apalling Service from new Manager at Sportscene Pavilion

<p>I had purchased an Adidad Flux for infants shoe from Sportscene Pavilion. When i had purchased it, it was on sale. It was unfortunate that when i took the shoe home it did not fit. I then took the shoe back to the store to change and the manager Winston Naidoo did not do any exchange on the system but instead just wrote a note on the slip and exchanged the sizes. I gave back a size 7 and took a 9. Upon reaching home it came to my attention that the shoe was too big and now needed a size 8. I then took the shoe back to pavilion that now didn’t have a size 8 and then called the workshop branch that had a size 8. We made arrangements with Ndumiso to fetch the shoe by the 19th June. i go to the store to fetch the shoe and spoke to the manager Stacy who said to me that she cannot do the exchange for me as the receipt i have does not match the shoe that i have in my possession and she cannot pass a credit with that slip and it will cause an issue with her stock and its accuracy. I understood her concept. Now my concern is about my shoe that i purchased which i am running around for because of the incompetence of a manager at the store. Had he been properly clued up about the processes he would have understood that with the theft that goes on in today's day and age writing on a slip does not go for anything accurate and precise. I am absolutely disgusted with his service. I have tried calling Rishi the Area Manager but had no response to calls. I want something done for the service provided as this has created unnecessary running around for me all because of the lack of intellect from that staff of sportscene</p> <p> </p>