JP
Jabulani P
1 reviews | Active since Sept 2013
23 Mar 2016, 10:08
Airtime SMS
On the 16th of March 2016, Sportsscene sent me an SMS informing me that I qualified for R60 airtime for paying my Account, and they also advised me that the airtime will be loaded directly loaded on my phone. To date, no airtime has been loaded, upon calling their Customer Services to enquire about this, they advised me that they don't know anything about that SMS and they referred me to 121, and 121 also advised me that they don't know anything about that, then 121 referred me to Collections Department, and they also didn't know anything and wanted to transfer me back to Customer Services. Why would Sportsscene sent me an SMS and when I call to enquire none of their Staff members is aware of it?
Helpful (0)
Replies (1)0
Replies (1)
Sportscene's replyOfficial
24 Mar 2016, 14:21Hello JabulaniPatsa1,
Dear Jabulani Patsa
Thanks for bringing this to our attention. We've passed your feedback on to the team and they'll make sure this doesn't happen again! We apologise for the frustration.
Thanks,
The Sports team
Dear Jabulani Patsa
Thanks for bringing this to our attention. We've passed your feedback on to the team and they'll make sure this doesn't happen again! We apologise for the frustration.
Thanks,
The Sports team
Sportscene's reply24 Mar 2016, 14:21
Official
Hello JabulaniPatsa1,
Dear Jabulani Patsa
Thanks for bringing this to our attention. We've passed your feedback on to the team and they'll make sure this doesn't happen again! We apologise for the frustration.
Thanks,
The Sports team
Dear Jabulani Patsa
Thanks for bringing this to our attention. We've passed your feedback on to the team and they'll make sure this doesn't happen again! We apologise for the frustration.
Thanks,
The Sports team