Useless and ************* information from Planet fitness.

I have joined the Gym during their black Friday Special and the representative who was assisting (Amos ) me gave me incorrect information.

They **** and said that the special will be R99 for the first 6 months and R399 thereafter as i am on vitality.

Their response : Your reference number is PF***

Based on our investigation please note that the refund due to you is an amount of R162.25.

The reason we debit you twice on the 25th of May is due to the fact you had two outstanding payments of R399,60 * 2 = R799,20 + R20 returned debit fee = R819.20 (First amount we debited you for)

The second payment was for an amount of R162.25, the reason for that is because you paid a freezing fee, however the freezing was offered to you free of charge and we will be reimbursing you for that payment, the funds will reflect in your account within 14 working days from the date that we submit your refund

My response : I trust you are well …

Please don’t even try and give me excuses ,it wouldn’t have been R800 if your consultant did not make me sign under false information…

I was told that for the first 6 months the payment will be R99 and only after 6 month it will be R399… I have then Stop/queried the debit order because of false information

I will take this to Hellopeter for the useless and trustworthy information received from your end ..

You guys don’t even think of taking me for a fool and you can do can make enquiries from the club that shows I had not even go to the gym due to bad service …

I will also like to get the recording of the conversation that I had with Shakir Erasmus on the 27th of May 2021 at 12:55… if you think you will take me for a ride think again …you cannot run a business on *******ion ..

Regards Shongile

They deducted R159.60 For January and February, then in march they deducted R399. The company itself lie to get clients and iam disguised with the level of service that they are providing. I also spoke to the sales manager at the club and he was not helpful at all, they just said i need to downgrade ,which is not a solution to all the wrong amount that are deducted from my account as well as incorrect information to lure people to join

This Morning i received a all from planet fitness customer care and they told me that in order for me to downgrade i need to pay extra R200. All they care about is that money . i would not advise any person to join using their so called "Specials

I have also spoken to Shakir Erasmus on the 27th of May 2021 requesting for cancellation and now the company is still debiting my account and refusing to refund me.