PATHETIC SERVICE AND AN ACCOUNTS DEPARTMENT THAT IS BEYOND ***********

My daughter wanted to join a gym and went to see one Jenny (who apparently is not working there anymore) regarding the facilities etc at Alberton Sport and Fitness Club. After a month or so my daughter informed Jenny that she is moving to Boksburg and she also explained to her that she does not have her own transport nor is she getting monthly salary to accomodate the monthly payment of plus minus R300. My daughter requested a copy of her contract as she never received one. This happened last year already. Till today neither my daughter nor I was in a position to obtain a copy of the contract form Alberton Spot and Fitness. I have contacted them 3x yesterday. First I was promised that it will be send to me within 5 minutes. After two hours I phone again and then the people in the accounts department were out and I left a message. I phoned again after an hour and was promised that I will receive it before close of business yesterday. I am still waiting. Phoned again this morning low and behold the people dealing whit this was in the bathroom!!! WHAT IS GOING ON?? WHY SHOULD EVERYTHING BE SUCH A STRUGGLE? WHAT HAPPENED TO SERVICE?