Pathetic Service

<p>I Brunolyn B Roro, ID no: ********** 570089 and Zandile Roro, ID: ********** 359089 would like to cancel<br />our membership contract with sports and fitness at the Alberton branch. The aim of our<br />cancellations is due to work commitments as we relocating to East London as effective the 1st of<br />October 2016. As a result, I called in the Alberton branch wanting to find out the penalty in regards<br />to cancellation prior to the end of the agreed contract with the service provider (SPORTS &<br />FITNESS). I was given an inflated amount of R7500 over the phone by a lady which I did not take her<br />name down, thus I feel that the amount was/or ridiculous. As opposed to the amount R5400 hubby<br />got when he went directly to the branch in Alberton. I presume if the clients binds him/her in a<br />contract and wants to pull out, there should be a certain percentage of penalties he/she must pay<br />once off which is even less than both amounts stipulated on the letter, not a total of repayments left<br />in the contract. On the contrary, I need clarity on how sports and fitness cancellation penalties are<br />been worked out and would kindly like to be sent a formula so I can work it out myself, before I can<br />take it up, as I feel it is unfair to us as clients.<br />I am not happy with different information received from people working for the same company. As a<br />result, it raises an alarm of incompetency with the sector.<br />Your prompt response is highly appreciated.</p> <p>Thanks<br />Brunolyn</p>