Not sure what to name this service that's how bad it is

<p>I had a 3 year contract with the gym which has expired in January 2015. Knowing that the contract had now expired, I contacted the gym in early October to confirm cancellation of my contract. My contract is still running with the company not sure why. All the payments have been received monthly with no payment skipped. Now when you don't want to renew the contract they force you by advising you that you were suppose to cancel the contract 3 months before which I did because I called them in October and the one *********** consultant told me to call back in January. When I went to the branch in steel dale in January the manager told me the Consultant I spoke to on ********** and ********** was suppose to cancel the contract immediate. The Steel dale manager was so kind and friendly (people s****s) asked me to complete a form which I did via the Call centre because there was a problem on their side and I did send via fax and email to them. I have been paying something I didn't use. To my surprise they started debiting my account again in July 2016 when called to confirm I spoke to this rude ******** Yodele or whatever her name is who don't know what Customer service is told me that I owe them R900.00 for something I didn't use for the six months which was suppose to be cancelled prior how do you explain that. No man this is not the way to treat or keep the Customer. Not happy with the service at all. </p>