Bad Service

In 2012 I joined Alberton Sports and Fitness Club. My contract expired in December 2014. In January 2015 Sports and Fitness debited my account. I phoned to find out why my account was debited and yet my contract has expired. I was put through Jackie Barnad in accounts department and she told me that I was supposed to give them 1 month notice. I immediately sent her a notification of cancellaton on the 28 Jan 2015. She responded \Please note that your last debit order will be April then cancelled as you need to give 90 days written notice. However as a valued client I would like to offer you a special of R99 per month. Please let me know if you would like to take this offer. I asked her why April because the signed contract said in Dec 2014. She responded "You were supposed to give your 30 days written notice in November"