1 reviews | Active since Sept 2016
Unauthorised Debits
Has Sportingbet stopped debiting clients accounts without authorisation yet?? I am afraid to transfer money into my Capitec account again as this also happened to me a while ago and the funds were reversed back into my account about 2 weeks later after I was debited unexpectedly, I stopped playing all together on your site, I will have to place restrictions on my card now because I think that my card details have been compromised on your site and I was under the impression that this is a secure site. I am afraid to have any money in this account and from the comments that I have read on the Hello Peter site this problem does not seem to have been fixed yet. Please let me know if we will ever be able to make safe secure payments again in the future and when this problem will be permanently fixed as I would still like to use your services however you need to get your security in place first and I do not want any *****ing from my account.
Firstly, let me begin by apologizing for the inconvenience this may be causing you. Our platform is safe and secure, tested, and approved under very strict regulations and guidelines.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you. Our platform is safe and secure, tested, and approved under very strict regulations and guidelines.
We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services/credit provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
Feel free to reach out to our customer services team via our telephone line ***, email us at *** or use our live chat feature. Our agents are online to assist daily from 9 am to 7 pm.
Kind regards,
Carl Hannival