TS
Tshepo S
1 reviews | Active since Jul 2019
24 Apr 2020, 18:20
*******: never make make online payment with them
I joined them on the 19th of April. I made online payment via my debit card... little did I know that I was exposing myself to *******. Today 24 april I checked my transaction history on my banking app.. I was shocked to see that R260 rand was taken by them as online payment. They took 50, then 70 then 70 then 70. I never made any payment to them and I want my money back
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Sportingbet South Africa's replyOfficial
11 May 2020, 12:06Good day, Tshepo,
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival
Sportingbet South Africa's reply11 May 2020, 12:06
Official
Good day, Tshepo,
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival
Firstly, let me begin by apologizing for the inconvenience this may be causing you. We are aware of the issue Capitec customers are experiencing and I can guarantee you we are working on fixing this with the highest priority. At Sportingbet, we process payments initiated by customers, we do not have the ability to debit accounts (similarly to what you would experience with a financial services provider). We have, from previous experience, asked customers to contact their bank to reverse the second transaction to ensure your balance returns to normal. This has proven to be successful so I urge you to do the same, please.
I will also be calling you to go through the steps in detail so to ensure this issue is resolved ASAP.
Kind regards,
Carl Hannival